Thank you for shopping at ShopKristinJones.com!
I am a small business so it's very important to me to provide you with a seamless shopping experience and ensuring that your orders are delivered in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding shipping, delivery, and related services offered by our store.
Order Processing Time:
After receiving your order, we will process it within 1-2 business days. However, some items (tshirts, crew necks, hoodies, etc) are made to order, so please allow 7-10 business days for those to process.
Business days exclude weekends and public holidays. Order processing includes verification, packing, and handing over the package to the shipping carrier.
Shipping Methods and Carriers:
The available shipping methods and carriers will be displayed at the checkout page, and you can choose the most suitable option for your order. We use various carriers including UPS and USPS.
Shipping Rates and Fees:
Shipping rates and fees are calculated based on the destination, package weight, dimensions, and the selected shipping method. The shipping costs will be clearly presented to you at the checkout page before finalizing your order. We offer free shipping on all orders $100 or more.
Delivery Timeframes:
Delivery timeframes vary depending on the shipping method chosen, the destination, and any unforeseen circumstances that may arise during transit. Once shipped, delivery usually takes 3-5 business days, but please note that these are approximate and not guaranteed. We will make reasonable efforts to ensure that your order is delivered within the estimated timeframe. However, we are not liable for any delays caused by the shipping carrier or other factors beyond our control.
Tracking and Order Status:
Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website and accessing the order history section. Please allow some time for the tracking information to be updated by the shipping carrier.
Address Accuracy and Undeliverable Packages:
It is your responsibility to provide accurate and complete shipping address information. We are not liable for any delays or non-delivery caused by incorrect or incomplete address details provided by the customer. If a package is deemed undeliverable by the shipping carrier due to an incorrect address or other reasons, it may be returned to us. In such cases, we will contact you to arrange reshipment, and additional shipping charges may apply.
Order Modifications and Cancellations:
Once an order is placed, modifications or cancellations cannot be guaranteed. Please contact our customer support team as soon as possible if you need to make any changes to your order. If an order has already been shipped or is in the process of being produced or shipped, modifications or cancellations are not possible.
Lost, Damaged or Misdelivered Packages:
In the event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate a claim investigation. Claims for lost or damaged packages must be reported to us within 2 days from the delivery date indicated by the shipping carrier. Failure to report within this timeframe may affect our ability to assist you in resolving the issue.
If a package is showing delivered by the carrier but you have not received it, we will do everything we can to assist you in attempting to locate the package. This includes filing a claim or initiating a package trace. However, once the tracking shows delivered, we are no longer responsible for the package and will not offer refunds or replacements.
Damaged Items:
If your item arrived damaged, please contact us as soon as possible. We will work with you to provide a replacement item. If that is not possible, store credit will be issued upon the return of the damaged item.
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